// support

Website support.

Updates, backups verified by restoring them, uptime and certificate monitoring, small changes. So the site does not go down at the weekend and there is someone to write to when it does.

I will explain what is included and what it costs for your site
1 daily

backup, automatically verified to be restorable

15 minutes

between availability and health checks

20 days

of certificate life left when the warning arrives

0 surprises

updates happen only after a backup and on a copy first

* this is how my own monitoring works; I apply the same setup to client sites

// problem

Sound familiar?.

  • The site went down on Friday evening and a client told you on Monday
  • Backups seem to run, but nobody ever checked whether they restore
  • The certificate expired and visitors get a red warning screen
  • The CMS has not been updated for two years because «it works, do not touch it»
  • A text needs changing or a page adding, and there is nobody to do it
  • Something broke after an update and nobody can tell what

// included

What is included.

Verified backups

Daily copy of the site and database. The point is the regular restore test: a backup nobody verified is not a backup.

Monitoring

Availability, certificate expiry and an accidental noindex. I learn about an outage before you do.

Updates

CMS, modules, server environment. Backup first, then a copy, then production.

Small changes

Texts, images, new pages, banners — within your hours.

Security

Security updates, checks for exposed files and secrets leaking into client-side code.

Reporting

Once a month I write what I did, what I found and what deserves attention.

// process

Getting started.

  1. 01

    Current state review

    What the site is, where it is hosted, how backups and updates stand.

  2. 02

    Plan

    What must be fixed now and what can wait for the routine.

  3. 03

    Setup

    Backups and monitoring go in, access is organised.

  4. 04

    Routine

    Monthly cycle: updates, checks, changes, report.

// pricing

Plans.

Basic

from 5 800 ₽/mo

2 hours a month: backups, monitoring, security updates

Standard

from 14 500 ₽/mo

5 hours a month: the same plus changes and a monthly report

One-off help

2 900 ₽/hour

When it is already broken and needs fixing

Exact cost after reviewing the task. I give the estimate before starting.

// questions

Frequently asked.

Our site is on a builder. Does it need support?
Less so: the platform handles updates and servers. What remains is content changes, uptime monitoring and data-protection compliance. Usually one-off work rather than a retainer, and I will say so.
Do you take over our access?
Access stays yours; I work under a separate account. If we part ways, you simply disable it.
What if the site goes down at night?
Monitoring notices immediately and sends an alert. Night and weekend response is agreed separately — promising round-the-clock cover as one person would be dishonest.
Do unused hours carry over?
By one month, yes. They cannot accumulate forever, otherwise the retainer turns into a prepayment for nothing in particular.

// Contact

Let’s discuss your project.

Describe your task or project — I will respond within 24 hours. If you don’t have a detailed specification yet, I can help you define it.

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